Information We Collect

Colmar may collect information that you provide directly when you browse our website, create or use an account, place an order, contact customer support, subscribe to email marketing, or interact with our store.

• Contact details, such as your name, email address, and shipping or billing information.
• Order details, such as purchased items, order number, delivery information, and order history.
• Account information, such as login-related details and saved preferences if you create an account.
• Customer service information, such as messages, questions, return requests, and support details you choose to share.
• Website usage information, such as pages viewed, device type, browser type, and general interaction data.

How We Use Information

Colmar uses customer information to operate the store, process orders, provide support, improve the shopping experience, and communicate with customers about their purchases or account activity.

• To process, confirm, fulfill, and manage orders.
• To provide shipping updates and customer service support.
• To review return, exchange, refund, or product-related requests.
• To maintain account access and store functionality.
• To improve website performance, product presentation, and customer experience.
• To send email marketing messages when you have subscribed or otherwise provided permission where required.
• To help protect the store from fraud, misuse, unauthorized activity, or security risks.

Order Processing

When you place an order with Colmar, we use the information provided at checkout to process your purchase, confirm your order, arrange shipment, provide customer support, and manage any order-related follow-up. This may include sharing necessary order details with service providers that help complete your purchase and delivery.

Payment Information

Payments may be processed through PayPal, Stripe, or credit card payment services. Colmar does not store full payment card numbers on our website. Payment information is handled by the applicable payment processor so your transaction can be authorized, completed, refunded, or reviewed when necessary.

The payment processor may collect and process payment-related information according to its own privacy and security practices.

Cookies And Analytics

Colmar uses cookies and similar tracking technologies to support website functionality, remember preferences, understand store performance, and improve the shopping experience. Cookies may help with cart functions, account access, checkout features, website analytics, and general browsing performance.

Analytics tracking may collect general information about how visitors use the website, such as pages viewed, time spent on pages, device type, browser type, and similar usage data. You may be able to adjust cookie settings through your browser, but disabling cookies may affect certain website features.

Email Marketing

If you subscribe to Colmar email marketing, we may use your email address to send promotional messages, product updates, sale information, store news, or related marketing content. You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails or by contacting customer support.

Transactional messages related to orders, account activity, customer service, or policy updates may still be sent when necessary to provide store services.

Service Providers

Colmar may share limited customer information with service providers that help operate the store and provide customer services. These may include providers that assist with order processing, payment handling, website hosting, analytics, email communication, fraud prevention, delivery support, and customer service tools.

These service providers are expected to use customer information only as needed to perform services for Colmar or as otherwise permitted by applicable requirements.

Data Security

Colmar takes reasonable steps to help protect customer information from unauthorized access, loss, misuse, or disclosure. However, no online store, website, payment system, or electronic transmission method can be guaranteed to be completely secure.

Customers should also protect their account login details and avoid sending sensitive payment information by email.

Data Retention

Colmar retains customer information for as long as needed to provide store services, process orders, support customer requests, maintain business records, prevent fraud, resolve disputes, and meet operational or legal requirements. When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

To make a privacy-related request, contact Colmar at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Colmar is not intended for children to use without appropriate supervision. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Colmar, please contact us so we can review the request.

International Users

If you access Colmar from outside the country where our store systems or service providers operate, your information may be processed or stored in locations different from where you live. By using the website or placing an order, you understand that information may be handled as needed to provide store services.

Policy Updates

Colmar may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer service practices, or applicable requirements. When updates are made, the “Last updated” date near the top of this page will be revised.