Shipping Overview

We work to prepare and deliver your order as efficiently as possible. Shipping time may vary depending on order details, destination, payment review, delivery conditions, and local service availability.

Order Processing Time

Colmar order processing time is 1–3 days. During this period, your order may be reviewed, prepared, packed, and handed over for shipment. Processing time does not always include weekends, holidays, or delays caused by incomplete order information.

If your order requires additional review or clarification, our customer service team may contact you using the email address provided at checkout.

Estimated Delivery Time

After your order ships, estimated delivery time is 2–5 days. Delivery times are estimates and may be affected by destination, weather, local delivery conditions, customs review, carrier delays, or other circumstances outside normal processing.

Colmar does not invent or display a fixed carrier on this page. If carrier details apply to your order, they will be included with your shipping or tracking information when available.

Shipping Destinations

Colmar offers Free Worldwide Shipping. Orders may be shipped to available destinations worldwide, subject to order eligibility, delivery service availability, address accuracy, and applicable shipping restrictions.

If we are unable to ship to the address provided, our customer service team will contact you for assistance.

Shipping Rates

Shipping is free worldwide. No standard shipping fee is charged for eligible orders under our Free Worldwide Shipping service.

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking details may be provided by email when available. Tracking information typically updates within 1–3 days after shipment.

If your tracking link does not show movement immediately, please allow time for the shipping system to update. Tracking scans may appear after the package has entered the delivery network.

Wrong Or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order. Colmar is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided at checkout.

• Check your street address, apartment or unit number, city, state or region, postal code, and country before submitting your order.
• If you notice an address mistake, contact us as soon as possible at [email protected].
• Address changes may not be possible after an order has been processed or shipped.

Customs Duties, Import Taxes And Government Charges

Customs duties, import taxes, brokerage fees, or other government charges are included in Colmar’s Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers are not responsible for customs duties, import taxes, brokerage fees, or other government charges under this shipping service.

Lost, Delayed Or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Colmar customer support so we can review your order and provide next steps.

• For delayed packages, include your order number and tracking details if available.
• For damaged packages, include clear photos of the package, product, label, and any visible damage.
• For missing packages, check your delivery location and tracking status before contacting support.
• For wrong-item or delivery concerns, contact us promptly so our team can review the issue.

Order Support

For shipping questions, delivery concerns, tracking help, wrong address issues, damaged package reports, or delayed package assistance, please contact our customer service team.

Email: [email protected]