Return Eligibility

To qualify for a return, your item must meet the return conditions listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories should be included when applicable.
• The item must not be marked as final sale or otherwise non-returnable.
• Proof of purchase, such as your order number or order confirmation email, may be required.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked final sale, clearance final sale, or non-returnable at the time of purchase.
• Items that have been worn, washed, altered, damaged, or used after delivery.
• Items returned without original tags, packaging, or required accessories.
• Gift cards or digital items, if offered.
• Items returned without first contacting customer service for return instructions.

How To Start A Return

Please do not send your return to any address before contacting customer service. We do not display a fixed return address on this page because return details may vary by order.

Return Shipping Cost

Colmar offers 30 Days Free Returns for eligible items when the return is started through our customer service team and follows the provided return instructions. Returns that do not follow the approved return process may not qualify for free return service.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method.

Refund processing time is typically 3–15 days after the returned item is received and inspected. Your bank, card provider, or payment service may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, or item, please contact us at [email protected] before sending anything back. Our team will review your request and provide the available exchange options or return instructions.

Damaged Or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review your request.

Final Sale Rules

Items marked as final sale, clearance final sale, or non-returnable are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If you are unsure whether your item qualifies, please contact customer service before sending it back.

Return Instructions And Address

Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Do not send your return to any address until our team has provided instructions for your order.

Returns sent without contacting customer service first may not be accepted.